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Critical Thinking and Problem Solving

Course Overview:

Critical thinking is the ability to think clearly and rationally about what to do or what to believe. It includes the ability to engage in reflective and independent thinking.

Critical thinking is not a matter of accumulating information. A person with a good memory and who knows a lot of facts is not necessarily good at critical thinking. A critical thinker is able to deduce consequences from what he/she knows, and he knows how to make use of information to solve problems, and to seek relevant sources of information to inform himself/herself.

A Problem is the gap between ‘what is’ and ‘what should be’. Problem solving is the process of understanding the gaps and bridging it. For this to happen a systematic approach should be employed while employing Critical Thinking.

Critical Thinking and Problem Solving are a essential skills needed by professionals, managers and corporate leaders in navigating thru today’s competitive landscape.

Course Objectives:

Equip the participants with Critical Thinking and Problem Solving skills that will enable the participant to:

  • Understand the logical connections between ideas
  • Identify, construct and evaluate arguments
  • Detect inconsistencies and common mistakes in reasoning
  • Work with teams to solve problems systematically  
  • Utilize tools to understand root causes of problems.
  • Identify the relevance and importance of ideas
  • Come up with rational and sound decisions

Learning Methodology:

  1. Lectures
  2. Videos
  3. Exercises and Case Studies
  4. Simulation

Training Agenda

1. Critical Thinking Assesssment

  • Exam
  • Exercises

2. Types of Thinking

  • Critical Thinking Heirarchy
  • Socratic Questioning Process
  • Standards of Critical Thinking
  • Characteristics of a Critical Thinker
  • Methods to Develop Critical Thinking

3. Problem Solving

  • Non-Day 1 and Day 1 Problems
  • Deviation and Distinction Analysis
  • Vital Few and Trivial Many
  • Problem Solving Drill Down
  • What is and What is-not
  • Problem Solving Tools
  • Root Causes
  • Developing and Selecting Solutions

4. Decision Analysis

  • Decision Statement and Objectives
  • Generating and Choosing Alternatives
  • Tools in Decision Analysis
  • Prioritization Tools
  • Understanding Risks

5. Case Studies


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