What are the important skills to apply from leadership training?
- Commanding Respect
- Emotional Control
- Learning Quickly
- Goal Commitment
- Organized Planning
Newly-appointed leaders always worry about what it takes to be effective at their job. This means they need to develop skills they did not have before. If currently find yourself in a position of leadership and responsibility, leadership training in the Philippines will teach you these five important skills that can be easily applied in the workplace:
Commanding Respect
This is different from being bossy or looking scary so people can follow you. To command respect is to act respectful enough to be listened to by your colleagues. This implies that you have to exemplify traits they strive to embody as well. These are the traits that command respect:
- Making an effort to finish all of their deadlines on time.
- Being patient with their team.
- Can teach new knowledge to everyone whenever needed.
- Give everyone equal chances to get better. No favoritism and discrimination.
When people know you deserve to be followed, then it becomes easier to lead others since you have their respect.
Emotional Control
An office is a stressful place: Everyday workmate conflict, angry customers, and unpredictable situations can easily bring feelings of anger and sadness which distract employees from their work. Therefore, most of them strive to develop the ability to control negative emotions, especially those who receive customer service training in the Philippines.
Employees are always looking for a higher-up who remains emotionally stable even under all these pressures. They are the people who give them confidence when self-doubt is high. Most of them assume that their leaders are the way they are because these people have long learned how to suppress emotional reactions. Which is untrue, because this would entail that they are untouchable robots.
Rather, they learned how to manage their reactions. It is impossible to suppress what you feel since you are human, but it is possible to deal with them in a healthier way. Leaders usually learn to reframe their negative feelings in a more positive manner, so they don’t crack from them. If they repeatedly crack, the office would become a very unproductive workplace. They always see the good in the stress or anxiety they sense toward an office problem and use that to discover ways to do better.
If you are not naturally steady with your emotions and prone to anxiety, you don’t need to worry. It is a skill anyone can learn by practicing these everyday strategies:
Knowing how your negative emotions concretely affect your job
Remember the last time you felt a negative emotion. What part of your job got negatively affected? Did you get into a fight with your workmate or refused to present an important project? Once you have the answer, you can start finding ways to make sure it never happens again.
Giving yourself time to breathe
Some days, it is hard to find the answer. These are the times when you should process emotions alone or away from people who make you stressed. You can engage in mindful practices in a quiet space, or talk to someone who will make you feel better.
Learning Quickly
Your ability to learn quickly actually starts at school. Good leaders know when to listen to the people who matter, self-study, and ask questions for clarification. Employees who undergo customer service training in the Philippines are usually quick learners because they have easily adapted to the demands of their customers. They are very good at listening and unafraid of asking them questions so it is easier for them to research for solutions.
Leaders need to learn quickly because the nature of office work is generally unpredictable. It is the only way they can adapt. To be a quick learner, focus on developing what is your strength. If you learned fastest by asking questions in school, then regularly ask feedback from your employees because their ideas may have the potential to solve problems.
Goal Commitment
Leaders cannot afford to be wishy-washy. They don’t deviate from goals, even when life gets rough. Additionally, leaders do not make new ones without fulfilling the other goals first. You need to have a clear vision that you are committed to finishing so that your team can help you fulfill it. If you are wishy-washy with your leadership and management, they won’t be fully-effective in their tasks.
Organized Planning
When you have a clear goal, it is crucial to allocate time to plan the steps it will take to fulfill them and the roles that each of your team members will play. Leadership training in the Philippines will repeatedly emphasize the importance of organization. An organized plan will make people finish things faster, better, and make them less stressed in doing it.
To be an organized planner, the most important trait needed is to be patient and self-disciplined. Don’t let small things distract you and don’t have too many events on your schedule. Lastly, be attentive with the details.
Key Takeaway
When you become a leader, there are important skills you may need to develop to be effective at your job. These skills are the ability to command respect, emotional control, learning quickly, committing to a job, and being an organized planner. Luckily, these are skills that you can learn through leadership training.