Operations Excellence

Developed & Facilitated by Ariel Driz

COURSE OVERVIEW

Operational excellence (OE) is a competitive advantage: it translates to increased production flexibility, improved customer responsiveness, and cost minimization. It addresses key aspects of your business operations to streamline functions and optimize performance. The elements of OE help supply diagnostics, methodologies, and tools to improve your business processes, organizational capabilities and performance management skills.

In essence a world-class operation employs Operational Excellence at its core.

COURSE OBJECTIVES

This OE training will train the participants on the following:

  • Operations management focus areas
  • Analysis on operational cases
  • Key Drivers of Delivery Excellence
  • Operational Excellence tools on continuous improvement and problem solving (Root Cause Analysis)

TRAINING AGENDA

  • Driving Delivery Excellence in Operations
    • Process Performance and Controls
    • Process Standardization
    • Process Efficiency
    • Process Improvement
    • Continuous Improvement and Problem Solving
  • Delivery Excellence Overview
  • Operations Management Overview
    • Focus Areas and Guiding Principles

Participants: Any level in the organization

Duration: 2 Days staggered seminar-workshop

Delivery: Public Runs, In-house

OPERATIONS EXCELLENCE